Important Information for Kolabtree Clients – Transition to Service Model

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Dear Client,

We have exciting news to share! Kolabtree is merging with Cactus Communications Limited, UK, and this transition brings forth a new Managed Service Model designed to make your experience of working with freelancers even better.

Immediate changes / NEXT STEPS for you

  • We request you to complete any ongoing projects and make payments to freelancers for completed work, before July 15, 2023. This will allow you seamless transition to the new model with your next project.
  • If you intend to continue with your project(s) beyond this date, please provide us with the scope of work, the estimated deadline, and the pricing for the remaining portion of the project(s) to facilitate the creation of the project(s) on our new model. You can provide the details here – https://cactuscommunications.formstack.com/forms/kolabtree_service_model_transition

Why the change?

We believe in continuously pushing the boundaries to make your journey at Kolabtree seamless and stress-free. Our revamped model focuses on providing you with personalized support throughout your projects, simplifying processes, and delivering exceptional results.

What does the new Managed Service Model look like?

Prepare to be amazed by the seamless collaboration and support you’ll experience throughout your projects! Here’s a glimpse of the remarkable features that await you:

  1. Project Creation and Freelancer Selection: We understand the importance of maintaining your freedom to choose the best freelancers to collaborate with. Rest assured, our new model retains the familiar project creation and freelancer discovery/invitation processes, allowing you to work with your preferred freelancers seamlessly.
  2. Streamlined Proposals and Pricing: With the new model, you will receive detailed proposals directly from Kolabtree. These proposals will include a comprehensive Statement of Work (SOW), project fees, milestones, and deadlines. No more managing pricing discussions with freelancers – we take care of it all for you.
  3. Flexibility to Accept SOW Proposals: You have the freedom to review and accept the SOW proposal that aligns perfectly with your project requirements. This accepted proposal will serve as the foundation of the agreement between you and Kolabtree, ensuring transparency and clarity from the outset.
  4. Convenient Payment Process: To simplify the payment process, before the freelancer commences work on your project, you’ll be asked to pay the project fee (for the first milestone or block of hours) into the wallet. This ensures a smooth workflow and allows you to focus on project progress.
  5. Direct Collaboration for Outstanding Results: Collaboration with your chosen freelancer remains direct and uninterrupted. Throughout the project cycle, you will work closely with the freelancer to ensure that deliverables meet and exceed your expectations.
  6. Quality Approval and Hassle-Free Invoicing: We understand the importance of delivering exceptional quality. You will only be required to approve the deliverables if they meet your stringent quality standards. Once approved, an invoice will be issued promptly, simplifying the financial aspect of your projects.
  7. Simplified Agreements: All vendor supplier forms or master service agreements will be made with Kolabtree. This simplifies the administrative aspects of your collaborations, allowing you to focus on what matters most – achieving outstanding results.

Will there be new Terms & Conditions?

  • As part of the transition, we will introduce new Terms & Conditions and a Master Service Agreement that will govern the relationship between you and Cactus Communications Limited, UK.
  • These updated documents are designed to ensure a fair and transparent environment for collaboration, outlining the rights, responsibilities, and obligations of all parties involved.
  • We will be sharing these documents with you shortly so you can review them and familiarize yourself with the new terms before accepting.
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In summary, with our new service delivery model, you can expect a multitude of benefits that will take your client journey to new heights.

  • Enjoy the convenience of a single unified contract.
  • Continue collaborating directly with freelancers for high-quality service.
  • Benefit from streamlined processes for project management.
  • Experience a smooth payment experience with enhanced assistance.
  • Receive improved service standards with a higher level of expertise and attention to detail.

Immediate changes / NEXT STEPS for you

  • We request you to complete any ongoing projects and make payments to freelancers for completed work, before July 15, 2023. This will allow you seamless transition to the new model with your next project.
  • If you intend to continue with your project(s) beyond this date, please provide us with the scope of work, the estimated deadline, and the pricing for the remaining portion of the project(s) to facilitate the creation of the project(s) on our new model. You can provide the details here – https://cactuscommunications.formstack.com/forms/kolabtree_service_model_transition

We understand that you may have questions or concerns about this change. We will share more details as we move towards the transition date of July 15, 2023.

Our new Managed Service Model combines seamless collaboration with freelancers and provides you with personalized support throughout your project. With our dedicated team by your side, we are committed to exceeding your expectations. Get ready to explore the enhanced Kolabtree experience and achieve your goals effortlessly!

Best regards,
The Kolabtree Team

About CACTUS Communications UK

Cactus Communications (www.cactusglobal.com) is a communication scientifique and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. CACTUS solves problems for researchers, universities, publishers, academic societies, and life science organizations. We also incubate seed and early-stage startups that share our mission to solve global problems with science and technology solutions.

CACTUS has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai; a global workforce of over 3,500 experts; and customers from over 190 countries. CACTUS is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years.


Kolabtree helps businesses worldwide hire freelance scientists and industry experts on demand. Our freelancers have helped companies publish research papers, develop products, analyze data, and more. It only takes a minute to tell us what you need done and get quotes from experts for free.


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