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Contact Harshika G.

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Profile Details

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USD 9 /hr

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Hire Harshika G.

India

USD 9 /hr

Customer service professional cum admin assistant

Profile Summary

I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services.

As a customer service professional with over three years of expertise in customer service work, I have a pleasant demeanor, excellent phone voice, and enjoy interacting with consumers. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner. My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I have been complimented by past supervisors for handling stressful situations effectively. I believe you will find my knowledge of customer service methods and exceptional communication skills to be a perfect fit for the needs of the company. I am also proficient in Microsoft Office database and web-based applications such as Outlook, Excel, and Word, and would make a valuable addition to your team.

Subject Matter Expertise

Services

Services details not provided.

Work Experience

Operation executive

SSS Industrial services

September 2018 - March 2020

Senior technical support advisor

Teleperformance

August 2016 - August 2018

Convergys India services

Technical support associate

May 2015 - November 2015

Customer service associate

IBM DAKSH

January 2012 - January 2013

Education

Bachelor Of commerce

Periyar University

January 2009 - January 2012

Certifications

Certification details not provided.