Profile Details

Create Project

★★★★★

☆☆☆☆☆

USD 10 /hr

★★★★★

☆☆☆☆☆

Hire Diana M.

Philippines

USD 10 /hr

Logistics Preferred Customer Associate

Profile Summary

For almost 12 years of working in a business process outsourcing, she acquired strong administrative skills that will be beneficial to businesses having so much pain in this area. Data entry, web research, lead generation, appointment setter, email management, email support, customer service support, calendar management, data visualization, and excel reports her expertise. Quality results and accuracy are her goals and she had been one of the top performers in their company. In logistics, she is very much knowledgeable in shipping and tracking, processing orders, creating shipments, and returns. Other than that, she completed the email marketing campaign for Australian Client, Silverback Cargo Care and the Lead Generation, Web Research, and Data Entry Apprenticeship Program for Gal220 Business Support Services in a month. She also enrolled herself in training and learned how to create social graphic designs using Canva, to manage social media pages (chat support), to strategize a content calendar, to maintain CRM, and to develop a dashboard. She completed her apprenticeship program in a month and her 5 contents were chosen to be used on the Excel Hub page. She finished the Virtual Assistance Technical Training focused on Project Management Tools (Airtable and Trello), Virtual Assistance Setup, and Google Mail. She attended training as well on Managing Spreadsheets and completed the MS Excel Reports and Data Analyst Training with Dashboard Development, Dynamic Data Validation, Vlookup, CountIFS, SumIFS, and AverageIFS. She is still upskilling and very willing to help other businesses and co-VAs in those areas. She would like to show everyone how good she is on those tasks, reliable, flexible and fast learner. Feel free to send her a message to talk on how she can help your business and she will respond within the day.

Subject Matter Expertise

• ☆ Data Analysis
• ☆ Data Processing
• ☆ Data Collection
• ☆ Data Management
• ☆ Data Mining
• ☆ Data Cleaning
• ☆ Customer Service

Services

• Writing
• Research
• Data & AI

Writing Technical Writing

Research Gray Literature Search

Data & AI Statistical Analysis, Big Data Analytics

Work Experience

Preferred Customer Associate

UPS International Inc

August 2013 - Present

Education

Bachelor of Christian Education

Church Planting Movement Institute of Missions

March 2012 - March 2016

Certifications

• Certification details not provided.